Help & Answers
Frequently Asked Questions
Everything you need to know about our pieces, ordering, and delivery.
How do I place an order?
Simply explore our shop, choose the pieces you love, adjust quantities, and click "Proceed to Checkout". Enter your delivery name, phone, WhatsApp number, and complete address. That's it!
What payment methods do you accept?
We strictly accept Cash on Delivery (COD) in PKR. You pay the courier directly at your doorstep once your package arrives. No online credit card entry needed.
Why do I need to confirm on WhatsApp?
Because every piece is handcrafted in small batches, a quick chat confirmation verifies that a real person placed the order and confirms delivery address specifics before dispatch.
How do I care for and wash my crochet creations?
We recommend gentle hand-washing in lukewarm or cool water with a mild detergent. Do not wring or twist. Gently roll in a dry towel to absorb excess moisture, and lay flat to dry away from direct scorching sun to keep the stitch work crisp.
Can I place a custom order or request different colors?
Yes! We love custom creations. Simply reach out via our WhatsApp support with the design, desired dimensions, or colors you have in mind.
How can I track my order?
You can check live order and timeline status anytime using our Track Order page by entering your order reference number and mobile number.
Still have questions?
We are happy to answer any questions or guide you through your order.